Support Channels for Indian Traders
Exness offers multiple contact options for Indian traders through both self-service and direct contact methods.Live Chat Support
The live chat feature provides instant communication with support agents:- 24/7 availability in English and Hindi
- Average response time under 1 minute
- File sharing capabilities
- Mobile and desktop accessibility
Email Support Options
Email support handles complex inquiries with response times from 1-24 hours.| Department | Email Address | Types of Queries |
| General Support | [email protected] | Account issues, trading questions |
| Verification | [email protected] | Document submission, KYC queries |
| Finance | [email protected] | Deposit/withdrawal problems |
| Partnership | [email protected] | IB and affiliate inquiries |
Phone Support
Phone support serves Indian traders through dedicated numbers:| Region | Phone Number | Hours (IST) |
| All India | +91 000 800 040 2193 | 24/7 |
| Delhi NCR | +91 11 7127 9806 | 9:30 AM – 6:30 PM |
| Mumbai | +91 22 7127 9701 | 9:30 AM – 6:30 PM |
WhatsApp Support
WhatsApp support is available at +91 000 800 9187 with 24/7 service in English and Hindi. Initial verification requires sharing your Exness ID.
Physical Presence in India
Exness maintains limited physical offices primarily for partnership functions rather than walk-in support.
City | Address | Contact |
Pune | Exness Consulting, 145 Dapodi, Pune, Maharashtra 411012 | +91 20 7117 7401 |
Offices operate Monday through Friday, 10:00 AM to 6:00 PM IST. Appointments required.
Support Pin System
The support PIN provides security during customer service interactions.
Using Your Support PIN
When contacting support:
- Provide your Exness ID first
- Share your PIN when requested
- Generate a new PIN for each contact session
Support staff never request account passwords.
How to Generate a Support PIN
- Log into your Exness Personal Area
- Navigate to “Profile” > “Security”
- Find “Support PIN” option and generate
- PIN remains valid for 30 minutes
Self-Help Resources
Knowledge Base
The help center contains categorized information on common topics:| Category | Information Types |
| Account | Registration, verification, settings |
| Trading | Platforms, conditions, instruments |
| Deposits/Withdrawals | Methods, processing, limits |
| Technical Issues | Error resolution, connectivity |
| Partnership | IB program, commission structure |
Video Tutorials
Video guides provide visual instruction for complex processes, available through the official Exness YouTube channel with Hindi subtitles.Common Support Issues for Indian Traders
Account Verification Challenges
Indian verification requirements include:- Aadhaar card (preferred ID method)
- PAN card (required for tax purposes)
- Proof of address (utility bill, bank statement)
- In-person verification call (sometimes required)
Payment Processing Questions
| Issue | Resolution Method | Typical Timeframe |
| Failed UPI deposits | Contact provider first, then Exness | 1-2 business days |
| Bank transfer delays | Allow processing time before reporting | 3-5 business days |
| Rejected withdrawals | Check verification status | 24 hours |
| Currency conversion | Rates set by payment processors | Immediate |
Support Availability and Response Times
Hours of Operation
| Support Channel | Availability (IST) | Response Time |
| Live Chat | 24/7/365 | 30 seconds – 2 minutes |
| 24/7/365 | 1-24 hours | |
| Phone (Main) | 24/7/365 | 1-5 minute wait |
| Phone (Regional) | 9:30 AM – 6:30 PM, Mon-Fri | 2-10 minute wait |
| 24/7/365 | 2-15 minutes |
Escalation Process
When standard support doesn’t resolve your issue:- Request escalation to supervisor
- Open formal complaint through Personal Area
- Provide previous communication references
- Allow 1-3 business days for escalated response
Preparing for Support Contact
Before contacting support:- Gather account information (Exness ID, email)
- Generate support PIN
- Prepare screenshots or evidence
- Note specific error messages
- List actions already attempted
- Have personal identification available
Language Support Options
| Language | Live Chat | Phone | Knowledge Base | |
| English | Yes | Yes | Yes | Yes |
| Hindi | Yes | Yes | Limited | Limited |
| Regional Indian | Limited | Limited | No | No |
Frequently Asked Questions
What information must I provide to verify my identity with support?
Identity verification requires your Exness ID, registered email, support PIN, and answers to security questions.
Can I visit an Exness office in India for in-person support?
No. Exness offices in India do not offer walk-in customer support. Use remote support channels instead.
How long do verification documents take to process in India?
Standard verification typically completes within 24 hours. Complex cases may take 1-3 business days.
What is the fastest way to contact Exness support from India?
Live chat provides the fastest response, typically connecting within 30 seconds to 2 minutes.
Does Exness provide tax-related support for Indian traders?
Exness provides general tax information but cannot offer specific tax advice. Consult a qualified tax professional.
How do I report suspected fraudulent activities?
Report fraud immediately to [email protected] with detailed information including any communication records and payment details.
